Exchanges and cancellations policy
Deliveries, exchanges and returns ♥
If you are not satisfied with the item you purchased - you can exchange it without any problem!
You must make sure that the item has not been used in any way, return it to the original packaging and that the shipment is made within 14 business days of receiving the package or within 2 business days if you are interested in receiving a refund (minus 5% of the cost of the item as per the law).
Any credit will be transferred to the credit card on which the order was made only, and in accordance with the schedules and procedures of the credit company.
It is clarified and emphasized that items purchased as part of promotions and/or end of season can be returned within two days of receiving them, in accordance with the Consumer Protection Law.
No monetary credit will be given for products for which no monetary consideration has been paid, such as promotions or gifts.
* Items bought on sale can be exchanged / returned up to two business days.
Now, you will have to choose which method is most convenient for you to make the exchange/return:
Sending via Israel Post:
You must put in the package the item you want to return/exchange, write to this exact address - Levy Eshkol 82, Tel Aviv for Hali Gaz.
After that, you must go to a post office and send the package to our offices.
As soon as your package is received at our offices, our customer service will contact you by phone
Delivery guy to the house- 3-4 business days
Delivery delivery times are during the day, so it's a good idea to give an address where you will be available during the day.
**We cannot take responsibility for delays that are the responsibility of the various shipping companies, but you can contact us by phone or email for any problem or question.
**If for any reason the shipping companies will not be able to deliver your order to the specified address, we will contact you and find an alternative solution that suits both parties in the matter.